All orders are packed to minimize damage during transit and will be sent using Australia Postal Services or other Courier Services. We charge a flat delivery fee of $10.00 unless you choose to pick up in store or your delivery address has a postcode of 6148.
Orders will be shipped within the next business day after payment is received and given that the item is in stock. You should receive the item within 5 business days after shipment. Should we not be able to ship the items at the time of purchase we will contact you and offer you a choice of a refund or shipment when the goods are available. All orders delivered will have an “Authority to leave parcel on premise without P.O.D” or “ No Signature Required” or other such label indicating that the goods may be left at the nominated address without a signature or physical handover to the customer. Such customers agree to abide by this action and are fully responsible for the condition and title of goods left without signature.
We accept no responsibility for parcels lost within the postal system. Any problems relating to lost parcels must be taken up with the delivery agent.
Returns
We understand that goods may sometimes be incorrectly ordered or might possibly be faulty or damaged in transit. We are happy to offer our returns policy which lasts 30 days from the date of purchase, provided you return these products to us in an unused original condition, in the original packaging. We can not refund the delivery charge, except where the goods have been received in an unusable condition. We suggest that you check the goods prior to opening, against your invoice to ensure the integrity of the packaging and that the product is correct to your needs.
For change of mind, some items are excluded from being returned, such as perishable goods such as food, flowers, newspapers or magazines; inks and toners; gift cards; downloadable software products; some health and personal care items and sale items.
Faulty ink or toner cartridges whilst rare sometimes do occur and these we are happy have returned. Nextra Riverton will send the returned faulty item to the distributer for inspection and when it is confirmed that the item is faulty we will refund or replace whichever you prefer.
Once your return is received and inspected, we will confirm via email that we have received the goods and if the refund has been approved. Refunds, if applicable will be processed to the nominated credit card as per the original method of payment.
Any returns should be packaged to ensure that they return in a saleable condition and sent to the following address;
Nextra Riverton
Shop 22 Stockland Riverton
339 High Road
Riverton WA 6148
